Refunds & Returns

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from National Piping Centre Ltd, for a full refund.

Order cancellations must be made via email, quoting your order number, within 7 working days of the day after you receive the goods to

To cancel your Standard Delivery Order please contact us

If however your order has already been processed, you will need to return the order to us. Please read the Return or Exchange an item section below.


In the event that your purchase is not suitable, you have the right to return it to us unused, preferably with the original packaging and labels. You must notify us in writing within 10 working days, by post, email or fax of your intention to do this. In this instance, you will be responsible for any return postage.

Where you are requiring an exchange, for example, because a size has been incorrectly ordered, we will make a £3.00 charge to arrange the exchange. Payment for this must be provided before we will send out the replacement item.

For European and International orders the charge will vary depending on the current cost of delivery to that country. For an accurate price, please contact us before returning your item.

Sorry, we cannot accept returns of CD's, DVDs, books or computer software or Piper Hose Socks where any seals have been broken. We also cannot accept returns of practice or pipe chanter reeds.

When returning goods to us, we suggest that you use registered post or a guaranteed delivery service.

All refunds will be given as soon as possible, and will only be refunded onto the card used for the original purchase. At the very latest we will refund your money within 30 days from the day we receive your cancellation. In the case of incorrect ordering and undisclosed reasons for return, the customer will be expected to pay the return postage costs. All returns must be accompanied by a completed returns form -- available here

Download and Print off a Returns Form

The address for any returns is:

The Bagpipe Shop
The National Piping Centre, 
30-34 McPhater Street, 
G4 0HW